Customer Success Enablement Manager At Deel March 2025

Customer Success Enablement Manager

Location: Remote (EMEA)
Employment Type: Full-time
Department: COGS | Customer Support & Services | Customer Enablement

About Deel

At Deel, we are revolutionizing global hiring by enabling businesses to hire talent anywhere in the world. Our team of over 3,000 professionals, spanning more than 100 countries, is dedicated to making global hiring seamless.

We believe the best talent should not be limited by geographical borders. That’s why we provide companies with the tools to hire, onboard, manage, and pay global teams efficiently. Our cutting-edge technology, market expertise, and global reach have positioned us as a leader in international payroll and compliance.

With a Series D funding round in 2021 and an additional $50M raised in 2023, we’ve doubled our valuation to $12B. There’s never been a more exciting time to join Deel.

Role Overview

We are looking for a Customer Success Enablement Manager to develop and execute global enablement programs that empower our Customer Success teams. This role will collaborate with stakeholders across the business to ensure training programs are impactful, measurable, and aligned with our strategic goals.

Key Responsibilities

• Develop, deliver, and continuously improve global Customer Success enablement programs.
• Collaborate with stakeholders and subject matter experts to define and execute impactful training initiatives.
• Set clear expectations and responsibilities for program participants, providing continuous feedback.
• Create blended training programs, including remote content delivery and e-learning modules.
• Define and track key program milestones, KPIs, and provide timely reporting.
• Ensure learning outcomes align with business needs and drive measurable improvements.
• Engage with Customer Success teams to understand their evolving needs and tailor programs accordingly.

Requirements

• Experience: 3+ years in enablement, program management, or a similar role.
• Customer Success Knowledge: At least 2 years of experience in Customer Success, Onboarding, or a related role.
• Education & Training: Background in learning and development (degree or relevant training preferred).
• Project Management: Strong organizational skills with the ability to manage multiple priorities under tight deadlines.
• Communication: Excellent presentation and communication skills, fluent in English.
• Coaching & Leadership: Ability to provide feedback and guide team members and stakeholders.
• Independence & Problem-Solving: High level of situational awareness and initiative in identifying and solving challenges.
• Interpersonal Skills: Strong ability to build rapport, inspire trust, and motivate others.
• Technology & Adaptability: Experience in a fast-paced tech environment, with a proactive and results-driven approach.

Total Rewards & Benefits

We believe in fair and competitive compensation that meets employees where they are. Our total rewards package reflects our commitment to inclusivity and access for all.

What We Offer:

• Computer equipment tailored to your role.
• Stock grant opportunities (dependent on role, employment status, and location).
• Additional benefits and perks based on country and employment status.
• Flexible remote work options, including access to WeWork spaces (where available).

Application Process

At Deel, we use Covey as part of our hiring and promotional processes. For positions in New York City, our use of Covey complies with NYC Local Law 144.

For more information, please review our Privacy Policy and the independent bias audit report.

Diversity & Inclusion at Deel

Deel is an equal-opportunity employer. We celebrate diversity and encourage applications from all qualified candidates, regardless of race, religion, gender, sexual orientation, age, disability, veteran status, or any other legally protected characteristic.

We are committed to providing accommodations throughout the recruitment and selection process. If you require accommodations, please get in touch with recruiting@deel.com to ensure equal participation.

Apply Now

Be part of our journey in shaping the future of global work.

Only shortlisted candidates will be contacted.