Client Service Analyst Job, Asian Desk May 2025
Location: Head Office | Application Deadline: June 5, 2025
About the Role
NMB Bank is seeking a dynamic Client Service Analyst to join our Asian Desk, where you’ll play a pivotal role in enhancing customer experience and driving retention for our Corporate Banking clients. This position combines relationship management, data-driven problem-solving, and cross-functional collaboration to deliver exceptional service and uncover growth opportunities.
Key Responsibilities
1. Client Relationship Management
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Proactively engage with corporate clients through regular visits, calls, and analytics-driven support to address their banking needs.
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Reduce client dormancy and churn by monitoring service utilization and implementing retention strategies.
2. Service Excellence & Problem Resolution
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Partner with relationship managers, product sales, and operations to resolve escalated client issues.
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Lead service recovery initiatives to rebuild loyalty with impacted clients.
3. Process Improvement & Business Growth
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Identify and advocate for process enhancements to elevate client experience.
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Uncover cross-selling opportunities by analyzing client behavior and needs.
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Participate in monthly service reviews with key clients to refine service standards.
4. Compliance & Risk Management
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Ensure full compliance with regulatory requirements and internal policies.
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Uphold NMB’s Code of Conduct and ethical standards in all client interactions.
Qualifications & Skills
Essential Requirements:
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Bachelor’s degree in Business, Finance, or a related field.
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3+ years of banking experience, including 1+ year in Corporate/High-Value Client support.
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Fluency in Chinese (spoken/written) to engage with Asian Desk clients.
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Strong knowledge of wholesale banking products, trade finance, and international banking services.
Preferred Skills:
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Exceptional relationship management and communication abilities.
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Analytical mindset with experience in report writing, data analysis, and credit processes.
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Proven ability to collaborate across teams (Risk, Compliance, Operations).
Why Join NMB Bank?
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Impactful Work: Drive client satisfaction and business growth in a high-visibility role.
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Inclusive Culture: We champion diversity and encourage applications from women and persons with disabilities.
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Ethical Standards: Zero tolerance for recruitment fees—all hiring processes are transparent and merit-based.
How to Apply
Interested candidates should submit their applications via the link below by June 5, 2025.
Only shortlisted candidates will be contacted.