IT Technical Support Officer at Good Neighbors Tanzania – August 2025

IT Technical Support Officer at Good Neighbors Tanzania – August 2025

Organization: Good Neighbors Tanzania
Position: IT Technical Support Officer
Location: Dar es Salaam, Tanzania
Reports to: AD Manager
Contract Type: Full-time (September to December 2025, renewable annually based on performance and funding)
Application Deadline: 27th August 2025

About Good Neighbors

Good Neighbors is an international humanitarian development NGO founded in 1991 in South Korea. It holds General Consultative Status with the United Nations Economic and Social Council (UN ECOSOC). The organization is committed to creating a world without hunger, where people live in harmony and children’s rights are fully protected.

Operating in Tanzania since 2005, Good Neighbors works to empower communities and support sustainable development through education, health, livelihood improvement, and advocacy programs.

Position Overview

The IT Technical Support Officer will play a critical role in maintaining the organization’s technology infrastructure. This position involves managing and supporting all IT systems, hardware, and software while ensuring data security, optimal performance, and efficient service delivery. The role also involves staff training, vendor coordination, and contributing to IT policy development.

Key Responsibilities

1. System Management & Maintenance

   • Install, troubleshoot, and maintain licensed software and operating systems (Windows 7/8/10, MS Office Suite).

   • Monitor performance of systems such as HR, Docswave, MS Teams, and QuickBooks Online.

   • Ensure backups and data recovery procedures are in place.

2. Technical Support

   • Provide technical support for staff on computing resources.

   • Troubleshoot hardware, software, and network issues quickly and effectively.

   • Recommend computer and equipment specifications for office use.

3. IT Infrastructure & Security

   • Manage internet connectivity and liaise with service providers.

   • Maintain system security and ensure the integrity of organizational data.

   • Support website and email system maintenance.

4. Training & Policy Implementation

   • Conduct staff training on common IT challenges and digital tools.

   • Contribute to IT policy development and enforce compliance.

5. Inventory & Vendor Coordination

   • Work with asset management to maintain and update IT inventory.

   • Recommend disposal of obsolete IT equipment.

   • Build working relationships with IT vendors and service providers.

6. Reporting & Documentation

   • Submit monthly reports on IT activities and issues resolved.

   • Test and evaluate new technologies and provide improvement recommendations.

   • Support social media and other digital communications tools.

Required Qualifications and Experience

• Education: Bachelor’s Degree in Computer Science, Information Systems, or a related field.

• Experience: Minimum of 3 years in IT-related technical support roles.

• Certifications: Professional IT certifications (e.g., CompTIA, Cisco, Microsoft) are an added advantage.

• Technical Skills:

  • Strong computer hardware/software knowledge.

  • Experience in troubleshooting network and system issues.

  • Familiarity with backup systems and cybersecurity best practices.

Key Attributes

• Excellent problem-solving and critical-thinking skills.

• Ability to work independently and meet deadlines.

• Strong communication (written and verbal) and interpersonal skills.

• High level of honesty, integrity, and professionalism.

• Self-motivated, organized, and detail-oriented.

Good Neighbors Commitment to Safeguarding

Good Neighbors Tanzania maintains a zero-tolerance policy for any form of harm, exploitation, or abuse. All employees and partners are expected to uphold the highest ethical standards as outlined in the Safeguarding Policy and Code of Conduct. Mandatory training will be provided, and compliance is essential.

Read the full policy here:
[Click to Review the GN Safeguarding Policy]

Application Instructions

If you meet the above qualifications and are ready to make an impact:

• Submit your application online:
  CLICK HERE TO APPLY

• Deadline: 27th August 2025

• Include the following documents:

  • Detailed CV with current contact information.

  • Names and contact details of three referees.

  • Address your application to:
    Country Director
    Good Neighbors Tanzania
    P.O. Box 33104, Dar es Salaam

Note: Only shortlisted candidates will be contacted via phone or email. Transport or accommodation for interviews will not be provided.